Freelance Head of Customer Service, Michael Page

Job 103 van 1000

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Plaats

Zaventem
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-02-26

Online to:

2026-04-27
EUR 20.00 HOUR

Freelance Head of Customer Service

Michael Page
België
5 uren geleden

This opportunity is with a large organization in the industrial/manufacturing sector, known for its commitment to delivering high-quality products and services. The company operates in Zaventem, offering a professional and structured working environment. Freelance Head of Customer Service Functieomschrijving As a Freelance Head of Customer Service your responsibilities are: - Lead and manage the customer service team to achieve operational goals. - Ensure timely and accurate order processing and delivery coordination. - Develop and implement strategies to improve customer satisfaction. - Collaborate with internal departments to streamline processes and enhance efficiency. - Monitor and report on key performance indicators (KPIs) related to customer service. - Handle escalated customer inquiries and provide effective solutions. - Ensure compliance with company policies and industry standards. - Identify opportunities for training and development within the team. Profiel A successful Freelance Head of Customer Service should have: - Proven experience in Customer Service Management - Strong people management skills (international team management) - Experience in export environments with complex customs regulations - English mandatory (international / English-speaking team) - Spanish is a plus - Structured, diplomatic profile able to manage sensitive situations Aanbod Our customer offers you: - A competitive daily rate - An opportunity to work within a large organization in the industrial/manufacturing sector. - A temporary contract with a focus on impactful and meaningful work. - A professional workplace located in Zaventem. If you are ready to take on this challenging and rewarding role as an IM Head of Customer Service, we encourage you to apply today

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